Our policy lasts 30 days or the specified trial period for subscription-based software on the cloud. If 30 days have passed since your purchase, we may be unable to offer a refund or exchange, subject to the applicable terms.
To be eligible for a return, your physical item must be unused and in the same condition that you received it. It must also be in its original shape, size, and packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we may require a receipt or other proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed.
There are certain situations where only partial refunds may be granted, where applicable:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method, subject to the applicable refund terms and payment provider processing times.
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
Next, contact your bank. There may be additional processing time before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at [email protected] .
Refund eligibility for sale items is subject to the terms communicated at purchase and applicable consumer protection laws.
We replace eligible physical items if they are defective or damaged. If you need to exchange an eligible item for the same item, send us an email at [email protected] .
Return Address:
Alpinesoft IT Solutions Pvt. Ltd.
162/9, 1st Floor, Kishangarh,
Vasant Kunj, New Delhi - 110070, India.
If an item was marked as a gift when purchased and shipped directly to you, any approved refund or gift credit will be handled according to the original purchase arrangement and applicable terms.
If the item was purchased by someone else and shipped to that person first, an approved refund will generally be issued to the original purchaser using the applicable payment method.
To return an eligible physical product, please contact us for return instructions before shipping the item to the following address:
Alpinesoft IT Solutions Pvt. Ltd.
162/9, 1st Floor, Kishangarh,
Vasant Kunj, New Delhi - 110070, India.
Return shipping costs and responsibility for shipping loss or damage will be handled according to the applicable return terms and consumer protection laws. Any non-refundable shipping charges will be communicated where applicable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service and retaining your proof of shipment.
If you have any questions regarding our Refund Policy, returns, or subscription services, please contact our support team.
Email: [email protected]